Frequently Asked Questions

To order, select the jewelry you like, add it to your cart, and proceed to checkout. To place an order, you can also contact us via social networks or simply give us a call.

Yes, you can order without registering. However, registered users can easily track their orders and receive special offers.

Yes, you can change or cancel your order if it has not yet been processed or handed over for shipping. In such cases, please contact us as soon as possible.

Delivery in Yerevan is usually carried out within 1-3 days, to RA regions within 3-5 business days, and international deliveries take 2-5 weeks depending on the country.

Yes, we offer international shipping to various countries. Shipping conditions may vary depending on the destination. Please note that customs duties and local taxes may apply, which are payable by the recipient.

We offer online payment options via bank cards (Visa, Mastercard, ArCa), and in some cases, cash payment upon delivery is possible.

Yes, you can pay in another currency. Your servicing bank or payment system will automatically perform the currency conversion.

The currency conversion is carried out at the exchange rate and terms set by your bank or payment system. We do not control this process.

Yes, you can apply for a return or exchange within the specified timeframe if the jewelry has not been used and has maintained its original appearance. You can read more details in the 'Returns and Exchanges' section.

If you received a damaged or defective piece of jewelry, please contact us immediately, attaching relevant photos. We will replace, repair, or refund the cost without any additional expense on your part.

Our jewelry is made exclusively from high-quality materials, primarily 925 sterling silver, as well as 14 and 18-karat gold. All jewelry is handmade.

Our jewelry is made from high-quality, hypoallergenic materials and is suitable for people with sensitive skin. However, individual bodily reactions cannot be ruled out.

We recommend avoiding direct contact of the jewelry with water, perfumes, creams, and chemicals. Store them in separate boxes and regularly clean them with a soft cloth or special care products.

Yes, silver jewelry can darken or tarnish over time due to contact with air, moisture, and skin. This is a natural process, and the initial shine of the jewelry can easily be restored through cleaning.

Yes, we accept custom orders, but only for gold jewelry. You can send us your idea or desired design, and we will gladly bring it to life.

Yes, all our jewelry is shipped in a beautiful jewelry box and gift packaging, ready to be gifted immediately.

Currently, we operate online, but we plan to open a physical store in the future.

You can determine your ring size using the special sizing chart provided on our website or by visiting any jewelry store. If you have difficulty, you can contact us, and we will be happy to help you find the right size.

If the jewelry gets damaged during use, please contact us. We will assess the extent of the damage and offer possible repair options.

Yes. Since each Arevi Jewelry piece is individually handcrafted, the final weight may slightly differ from the weight indicated on the website. This is a natural characteristic of handmade jewelry.